PSE Code of Practice
The operator undertakes to comply at all times
with all relevant Environmental Protection and Health & Safety legislation,
currently in force.
The operator will cooperate with the client in
the discharge of the client’s duties under all relevant legislation.
Unbiased advice on numbers of units to meet the
need and the location will be provided and the appropriate level of service
determined to meet the client’s requirements.
The agreed number of units shall be installed at
the right location and at the time agreed. Units will be undamaged, clean and
in all respects fit for purpose.
Where effluent is collected it will be disposed
of in accordance with the Certificate of Registration under the Waste (England
& Wales) Regulations 2011 or those currently in force in Scotland, Northern
Ireland and Eire.
Toilets will be serviced on a weekly basis or
where necessary, according to type. A record of servicing will be kept by the
operator. Servicing shall include internal cleansing, emptying and recharging
with water and toilet additive and replenishing all consumables.
Every effort will be made to collect units to
meet the client’s requirements. Changes in collection arrangements will be
notified to respective parties.
Whilst the possibility of a spillage is remote,
in the event of a spillage occurring, every effort will be made to control the
situation and to take all steps necessary to protect the environment and
records kept of such an incident.
Complaints of poor service will be dealt with as
soon as practically possible. In the event that a solution is not agreed, an
arbitration service should be considered.
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