PSE Code of Practice
The operator undertakes to comply at all times with all relevant Environmental Protection and Health & Safety legislation, currently in force.
The operator will cooperate with the client in the discharge of the client’s duties under all relevant legislation.
Unbiased advice on numbers of units to meet the need and the location will be provided and the appropriate level of service determined to meet the client’s requirements.
The agreed number of units shall be installed at the right location and at the time agreed. Units will be undamaged, clean and in all respects fit for purpose.
Where effluent is collected it will be disposed of in accordance with the Certificate of Registration under the Waste (England & Wales) Regulations 2011 or those currently in force in Scotland, Northern Ireland and Eire.
Toilets will be serviced on a weekly basis or where necessary, according to type. A record of servicing will be kept by the operator. Servicing shall include internal cleansing, emptying and recharging with water and toilet additive and replenishing all consumables.
Every effort will be made to collect units to meet the client’s requirements. Changes in collection arrangements will be notified to respective parties.
Whilst the possibility of a spillage is remote, in the event of a spillage occurring, every effort will be made to control the situation and to take all steps necessary to protect the environment and records kept of such an incident.
Complaints of poor service will be dealt with as soon as practically possible. In the event that a solution is not agreed, an arbitration service should be considered.